Job Title: Customer Support Specialist

Location: US Remote

Days/Week: Full Time, must be able to work US EST or PST hours.

Who We Are

We are a leading provider of AI-Facilitated immersive virtual reality (VR) simulation solutions designed to revolutionize healthcare education and training. By combining cutting-edge technology with proven educational methodologies, we empower higher education institutions and healthcare systems to improve learner outcomes and enhance patient care.

The Opportunity

We’re looking for a proactive, clinically experienced Customer Support Specialist (RN required) to help our clients successfully onboard and adopt our LMS, VR, and PC-based simulation products. You’ll work directly with nursing educators, simulation coordinators, and healthcare teams to ensure smooth setup, answer technical and clinical questions, and provide a top-tier onboarding experience.

In this role, you’ll also collaborate closely with our Account Executives to support client communication and follow-through on implementations. Your clinical knowledge, combined with strong communication skills and attention to detail, will help drive successful adoption across nursing programs and hospitals.

What You’ll Do

• Onboard New Partners: Guide educators and learners through account setup, login access, headset configuration, and platform orientation for our VR, LMS, and PC tools.
• Support AE Collaboration: Partner with Account Executives on communication with assigned accounts to ensure a smooth onboarding experience and high client satisfaction.
• Provide Timely Support: Respond to client questions via email, video calls, and support channels—resolving access, setup, and usage-related issues efficiently.
• Train & Educate Users: Conduct onboarding walkthroughs and quick-start trainings for instructors and staff to ensure comfort using the platform.
• Document and Track: Maintain accurate records of customer interactions using our CRM and support systems, and follow up on open items as needed.
• Help Improve the Experience: Identify recurring questions or onboarding challenges and provide input on documentation, workflows, or support tools to improve the client journey.

Who You Are

Experience & Expertise:

• Registered Nurse (RN) with 1–3 years of clinical experience—required.
• 1–2 years of experience in customer support, education tech support, or client-facing onboarding role.
• Experience with healthcare simulation, nursing education, or LMS platforms is a strong plus.

Skills & Attributes:

• Empathetic communicator with excellent verbal and written communication skills.
• Highly organized, detail-oriented, and comfortable juggling multiple support tasks.
• Tech-savvy, with the ability to quickly learn new platforms and support tools.
• Collaborative and team-oriented—comfortable working across departments including Sales, Clinical, and Product.

Bonus Points for:

• Experience supporting VR hardware (e.g., Meta Quest headsets) or simulation-based learning platforms.
• Familiarity with bulk registration workflows, VR/PC setup, or LMS integration.

Why Join Us?

• Mission-Driven: Be part of a healthcare team dedicated to transforming healthcare education and improving transition to care and patient outcomes.
• Innovative Technology: Work with cutting-edge VR solutions that are reshaping the industry.
• Supportive Culture: Join a collaborative, close-knit team of sales, clinical, and tech professionals.
• Professional Growth: Develop expertise in VR technology, simulation-based education, and curriculum integration.

How to Apply

Fill out the form linked below and submit your resume!